Answering the phone, welcoming patients, processing insurance-these call for multi-tasking. The most important skill a front office staff member should possess is multi-tasking. If you have someone with a great personality but no work ethic, then you don’t have the right person. I’ve been known to tell dentists that if you have someone who has practice management software experience and can do all the tasks necessary but has no personality, that isn’t the right person. The fact is, the right person should have all of these qualities. What are the qualities and skills to look for when hiring this important person? Some dentists want a particular software experience, some want a great personality, some want insurance experience, while others want exceptional phone skills. Dentists work hard to build their practices, and they certainly don’t want to hire someone that could damage a reputation they’ve worked so hard to build. An incompetent front office person will not portray your office the way it should be portrayed. When a potential patient calls for an appointment and the person answering your phone has no phone etiquette, does not know what to ask, is rude, or cannot answer an important question, then that potential patient may think this is how the entire office operates. Sometimes that gamble works out, and sometimes it goes terribly wrong. If you hire someone because they “need” a job but have no experience, you’re gambling that this person will love the job, you, your office, your patients, and dentistry. Someone can make or break your business.ĭoes that sound dramatic? Maybe, but I believe it’s the truth. Think about what your team members do for your business. The truth is, finding the right person to make the right first impression will make a lasting impression for your office. I’ve found that many dentist/bosses make sure they have an assistant with experience, and a hygienist with experience, but tend to hire a cousin or a friend’s friend or a brother-in-law’s cousin’s wife (you get the picture) who has never worked in a dental office to fill the all-important front desk position. Too often bosses hire the first person who answers the employment ad. Here's how to find the right fit.ĭo you have the right person to make the right first impression for your dental office? The person who greets your patients when they walk in the door or answers the phone when patients call should be a VIP! Finding the right front desk person to make that impression is also extremely important. Patients' first impressions of you dental practice is extremely important.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |